River Glen Haven Lifestyle Village

At River Glen Haven Lifestyle Village, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

What information we collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Phone number
• Email address
• Any details you submit through our enquiry forms
• Information related to your interest in our homes or services

We may also collect non-personal information such as website usage data to help improve our website and services.

How we collect information

We collect information when you:

• Complete an enquiry or contact form on our website
• Contact us by phone or email
• Interact with our website (e.g. page visits, clicks, or analytics data)

How we use your information

We use your information to:

• Respond to your enquiries
• Provide information about homes, availability, or village living
• Arrange inspections or follow-up communication
• Improve our website and services
• Meet legal or regulatory requirements if required

We will never sell or rent your personal information to third parties.

Sharing of information

We may share your information only when necessary with:

• Our internal staff or management team
• Service providers who assist in operating our website or business (e.g. IT or email services)
• Government or legal authorities, if required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

Data security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. However, no method of online transmission or storage is completely secure.

Cookies and website analytics

Our website may use cookies and analytics tools to:

• Understand how visitors use our website
• Improve user experience
• Monitor website performance

You can disable cookies in your browser settings if you prefer.

Access and correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate.

To do so, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

River Glen Haven Lifestyle Village
Phone: 07 3805 2155

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.